Introduction
Welcome to BitGrows. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have.
Information We Collect
We collect information you provide directly and technical data collected automatically when you use our services.
- Personal Identifiers: Name, email address, date of birth where required.
- Contact: Phone number for 2FA and account recovery.
- Financial: Wallet addresses and transaction records to process crypto activity.
- Technical: IP, device, browser, and usage data for security and analytics.
How We Use Your Information
We use your information to provide, maintain and secure our services, comply with legal obligations, and improve user experience.
- Account verification and security (including OTP via SMS).
- Processing deposits, withdrawals, and transactions.
- Fraud detection, compliance, and regulatory reporting.
- Customer support and communications about your account.
SMS & Communication Policy
By providing your phone number you consent to receive transactional SMS messages for account security (OTP). We do not send marketing SMS without explicit opt-in. We use Telnyx as one of our SMS providers.
Data Security
We implement industry-standard technical and organizational measures to protect personal data, including encryption in transit and at rest, access controls, and regular security reviews. However, no system is completely secure.
Your Rights
Depending on your jurisdiction, you may have rights to access, correct, export, or request deletion of your personal data. To exercise these rights, contact us at the address below.
Brazil — LGPD (Lei Geral de Proteção de Dados)
Under the Brazilian General Data Protection Law (LGPD), individuals in Brazil have specific rights regarding their personal data. BitGrows is committed to respecting these rights and processing personal data in accordance with the LGPD.
- Rights: Access, correction, deletion, data portability, revocation of consent, and objection to processing where applicable.
- Legal Basis: We process personal data where necessary to provide services, comply with legal obligations (e.g., AML/KYC), for legitimate interests (fraud prevention, security), or with your consent where required.
- Transfers: Where we transfer personal data internationally we use appropriate safeguards and ensure compliance with applicable laws.
- Retention: We retain personal data only as long as necessary for the purposes described, and to comply with legal and regulatory obligations.
To exercise your LGPD rights or to obtain additional information about how we handle personal data, contact our data protection team at legal@bitgrows.org. We will respond to requests in accordance with applicable timelines under the LGPD.
Changes to This Policy
We may update this policy. We will post changes here and update the "Last Updated" date. Significant changes will be communicated through the account or by email where required.